Privacy Policy

Who We Are

HVAC Service & AC Repair is a licensed HVAC contractor serving Orange County and surrounding areas in Southern California. Our business address is 18340 Yorba Linda Blvd #107, Yorba Linda, CA 92886. Phone: (714) 410-2784. Email: info@hvacserviceacrepair.com.

This Privacy Policy explains how we collect, use, protect, and disclose information you provide when contacting us, requesting HVAC service, or using this website.

Information We Collect

We collect information only when you voluntarily provide it, including:

• Contact and service request data — name, phone number, email address, service type, property address or service city, and any description you include in the message field.
• SMS opt-in data — if you check the optional SMS consent checkbox on our website forms, we record your consent status, the exact consent text shown to you, the consent version, and the timestamp of submission.
• Phone call data — when you call us, your caller ID and any information you share during the call.
• Website analytics — we may use analytics tools that collect anonymized data such as page views, browser type, and general geographic region. We do not use this to identify individual visitors.

We do not use tracking pixels, behavioral ad networks, or third-party advertising cookies.

How We Use Your Information

We use the information you provide solely to:

• Respond to your HVAC service request or estimate inquiry
• Schedule and confirm service appointments
• Send appointment reminders, technician arrival updates, and service follow-ups
• Follow up on completed service calls if needed
• Communicate with you by phone, email, or SMS (only if you have opted in to SMS)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. We do not use your contact information for unsolicited marketing campaigns.

SMS / Text Messaging Communications

If you opt in to receive text messages from HVAC Service & AC Repair, we may send SMS messages related to your service request, appointment scheduling, confirmations, reminders, technician arrival updates, service follow-ups, and customer care. Message frequency varies, up to 4 messages per month. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (714) 410-2784.

SMS messaging is entirely optional. You can submit a service request and receive service without agreeing to receive SMS messages.

SMS Consent and Mobile Information

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information, including phone numbers, SMS opt-in data, and SMS consent records, will not be sold, rented, shared, or disclosed to third parties, affiliates, or lead generators for their marketing or promotional purposes.

We record your SMS consent, the version of the consent text you agreed to, and the date and time of submission. This record is maintained for compliance purposes and is accessible only to authorized staff.

How to Opt Out of SMS

You can opt out of SMS messages from HVAC Service & AC Repair at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us directly at (714) 410-2784 or info@hvacserviceacrepair.com

After opting out, you will receive a one-time confirmation message and will not receive further SMS messages unless you opt in again.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes. We do not share your phone number, email address, or SMS consent status with affiliates, lead generation companies, or marketing partners.

Service Providers

We use trusted third-party service providers to operate this website and deliver communications — for example, email delivery services and web hosting providers. These providers process data on our behalf under contractual obligations and are not authorized to use your data for their own marketing purposes. We do not sell or transfer your data to these providers beyond what is necessary to deliver our services.

Cookies and Analytics

This website may use essential cookies required for basic site functionality, such as form state and session management. We may also use analytics tools (such as Google Analytics) that collect anonymized browsing data. We do not use advertising cookies or cross-site behavioral tracking.

You can disable cookies in your browser settings. Disabling cookies may affect form functionality but will not prevent you from viewing website content.

Data Security

This website uses HTTPS encryption for all data transmitted through contact and service request forms. Contact requests and customer records are stored in our business management systems and are accessible only to authorized staff. We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

Data Retention

We retain customer records, including service request data and SMS consent records, for as long as necessary to provide service, comply with legal obligations, and resolve disputes. If you wish to request deletion of your personal information, contact us at info@hvacserviceacrepair.com.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we have collected about them
• Know whether their personal information has been disclosed and to whom
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising these rights

To exercise any of these rights, contact us at info@hvacserviceacrepair.com or call (714) 410-2784. We will respond within 45 days as required by law.

Children’s Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. For material changes, we may notify you by email if you have provided one. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

Contact Us

Questions or concerns about this Privacy Policy? Contact us: